Privacy Policy

This Privacy Policy describes how IntellectBet Casino ("we," "us," "our," or "the Company") collects, processes, stores, uses, and protects your personal data when you access or use our website and services. We are committed to ensuring the privacy and security of your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller Information

IntellectBet Casino operates as the data controller for personal data collected through our website and related services. If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you may contact our Data Protection Officer at [email protected].

2. Types of Data Collected

We collect and process several categories of personal data to provide our services and fulfill legal obligations. These categories include:

• Identity Data: Full name, date of birth, gender, and proof of identification.
• Contact Data: Residential address, email address, and phone number.
• Account Data: Username, password, account preferences, transaction history, and communication records.
• Financial Data: Payment card details, bank account information, and payment transaction records.
• Technical Data: IP address, browser type, device identifiers, operating system, and access logs.
• Usage Data: Information on how you use our website, games played, and navigation patterns.
• Marketing Data: Marketing preferences and responses to promotional communications.

3. Purposes and Legal Bases for Processing Data

We process your personal data for the following purposes and in line with the lawful bases established by the UK GDPR:

• To provide and maintain our services, including account registration, management, and customer support (performance of a contract).
• To comply with legal and regulatory obligations, such as anti-money laundering (AML), know your customer (KYC), and responsible gambling requirements (legal obligation).
• To process financial transactions, verify payment details, and ensure security (performance of a contract and legal obligation).
• To improve and enhance our website, products, and services (legitimate interests).
• To communicate with you regarding your account, service updates, or changes to our terms (performance of a contract and legal obligation).
• To send marketing communications, if you have provided your consent (consent).
• To detect, prevent, and address fraud or other prohibited activities (legitimate interests and legal obligation).

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze website performance, and provide personalized services. Cookies are small files stored on your device when you visit our website. You may manage or disable cookies through your browser settings; however, this may affect the functionality of certain features. For more information, please refer to our Cookie Policy.

5. Data Sharing and Disclosure

We may share your personal data with third parties under the following circumstances, and always in accordance with applicable data protection laws:

• Service Providers: Third-party vendors who provide services such as payment processing, IT support, customer service, and analytics. These providers are required to maintain the confidentiality and security of your data.
• Regulatory Authorities: Government bodies, law enforcement agencies, and regulatory authorities in compliance with legal and regulatory requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your data may be transferred as part of the transaction.
• Other Legal Reasons: Where disclosure is necessary to protect our rights, investigate fraud, or respond to legal claims.

6. International Data Transfers

We may transfer your personal data outside the United Kingdom and European Economic Area (EEA) where our partners or service providers are located. In such cases, we implement appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO), to ensure that your data remains protected in accordance with applicable legal requirements.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and applicable legal requirements. After the expiration of the retention period, your data will be securely deleted or anonymized.

8. Data Security

We implement a range of technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. These measures include data encryption, firewalls, secure servers, strict access controls, and regular security assessments. Despite our efforts, no method of transmission or storage is completely secure; we encourage you to use strong passwords and safeguard your account information.

9. Your Rights

As a resident of the United Kingdom, you have certain rights regarding your personal data under the UK GDPR. These rights include:

• Right to Access: Obtain a copy of your personal data we hold.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Request restriction of processing under specific conditions.
• Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw your consent for processing at any time where processing is based on consent.

To exercise these rights, please contact us using the details provided in Section 1. We may require verification of your identity before responding to your request.

10. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at [email protected] or via our online contact form. You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

Effective Date: 1 June 2024